Closer Solutions is a technology-driven company focused on improving decision-making by combining artificial intelligence with human expertise. Our advanced AI-powered tools enable scalable, text-based conversations that engage consumers early in the purchasing journey. In these Terms of Use, “Closer Solutions,” “we,” “us,” or “our” refers to the company, while “you,” “your,” or “user” refers to any individual or entity using our services.

Scope of Services: Our services include mobile-based solutions such as phone calls and text messaging, web-based platforms including websites and web applications, and other communication channels such as emails and notifications. Collectively, these are referred to as the Closer Solutions services.

Acceptance of Terms: By accessing or using Closer Solutions services, you agree to be bound by these Terms of Use. If you are using the services on behalf of an organization, you confirm that you have the authority to bind that organization to these terms. If a separate agreement exists, that agreement will take precedence.

Modifications to Terms: Closer Solutions reserves the right to update or modify these Terms of Use at any time without prior notice. Changes take effect immediately upon posting. Continued use of the services indicates your acceptance of the updated terms.

Eligibility and Legal Capacity: By using our services, you confirm that you are at least 18 years old and have the legal authority to enter into a binding agreement. If acting on behalf of an organization, you confirm that you are authorized to do so.

Consent to Communications: By providing your contact information, you consent to receive calls and text messages from Closer Solutions, its affiliates, and partners. These communications may include automated messages, even if your number is registered on a Do-Not-Call list. Standard message and data rates may apply. You may opt out at any time.

User Responsibilities: You agree to provide accurate and up-to-date information when using Closer Solutions services and to maintain the confidentiality of your access details. You are responsible for all activities conducted through your account or phone number.

Account Usage Restrictions: Your access to Closer Solutions services is personal and non-transferable. You agree to use the services only for lawful purposes and not allow individuals under 18 to use the services through your account.

Service Availability: Closer Solutions does not guarantee uninterrupted access to its services. Temporary interruptions may occur due to maintenance or unforeseen circumstances.

Prohibited Conduct: You agree not to misuse the services, including engaging in illegal, harmful, abusive, or fraudulent activities. You must not upload malicious code, spam, or content that violates any laws or third-party rights.

User Data and Content: Any information you provide may be used by Closer Solutions to operate and improve services. You grant us a worldwide, royalty-free license to use such information as necessary while remaining responsible for its legality and accuracy.

Privacy Policy: Your use of Closer Solutions services is also governed by our Privacy Policy. By using our services, you agree to how your data is collected, used, and protected as outlined in that policy.

Third-Party Services: Closer Solutions may connect you with third-party providers such as real estate professionals. We do not endorse or verify these providers and are not responsible for their services or actions.

No Professional Advice: Closer Solutions does not provide legal, financial, or lending advice. You are encouraged to seek professional guidance before making decisions.

Fees and Compensation: Users are generally not charged for using Closer Solutions services. However, third-party providers may pay fees for referrals, and any fees charged by them are their responsibility.

Termination and Suspension: Closer Solutions reserves the right to suspend or terminate your access if you violate these Terms or engage in prohibited activities. You may also stop using the services at any time.

Disclaimer of Warranties: All services are provided “as is” without any warranties, express or implied. We do not guarantee that the services will be error-free or meet your expectations.

Limitation of Liability: Closer Solutions is not liable for indirect, incidental, or consequential damages. Any direct liability is limited to the amount paid by you, if any, within the past 12 months.

Indemnification: You agree to indemnify and hold Closer Solutions harmless from any claims, damages, or expenses arising from your use of the services or violation of these Terms.

Confidentiality: Closer Solutions respects the confidentiality of your information and will protect it in accordance with applicable laws and our Privacy Policy.

Compliance with Laws: Both you and Closer Solutions agree to comply with all applicable laws and regulations.

Assignment: You may not transfer your rights under these Terms without prior written consent. Closer Solutions may assign its rights as needed.

Force Majeure: Closer Solutions is not responsible for delays or failures caused by events beyond its control, including natural disasters, government actions, or technical failures.

Governing Law: These Terms are governed by the laws of the State of Illinois, United States.

Dispute Resolution and Arbitration: Any disputes will be resolved through binding arbitration in Chicago, Illinois, under the rules of the American Arbitration Association, except where prohibited by law.

Opt-Out of Arbitration: You may opt out of arbitration within 30 days of accepting these Terms by providing written notice. If you opt out, disputes will be resolved through courts.

Entire Agreement: These Terms represent the complete agreement between you and Closer Solutions and supersede all prior agreements or communications.

Some potential advantages of arbitration include:

1. Efficiency: Arbitration can often be quicker and less formal than litigation in court.
2. Cost-Effective: Arbitration may be less expensive than going to court because it typically involves fewer pre-trial motions and discovery processes.
3. Neutrality: The arbitrator is typically a neutral third party, which can help ensure impartiality in decision-making.
4. Privacy: Arbitration proceedings are usually private, as opposed to court trials, which are generally open to the public.
5. Finality: Arbitration decisions are typically binding and final, with limited grounds for appeal, which can provide closure to the dispute.

It’s important to note that arbitration also has some potential drawbacks, including limited opportunities for appeal and potentially less formalized procedures compared to court litigation. Additionally, the specific advantages and disadvantages of arbitration can vary depending on the arbitration process chosen and the specific circumstances of the dispute.

Ultimately, whether arbitration is a more suitable option than litigation depends on the specific nature of the dispute, the preferences of the parties involved, and other relevant factors. Parties should carefully consider their options and consult with legal counsel when making decisions about how to resolve disputes.